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Frequently
Asked Questions
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Q: Why Are Remote Backups Considered More Beneficial? |
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The
data is immediately stored off-site using an automated backup
system. Your data is safely transferred from your office
to our state-of-the-art data center that is completely secure.
Also, only an Internet connection is needed, completely
eliminating the need for expensive backup equipment and
media. And, since the system is automated, manual labor
is eliminated.
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| Q:
Onsite, Offsite - What's The Difference? |
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Basically,
remote backups work like regular tape backups, with one
important difference. Instead of sending backups to a tape
drive or other media attached to the computer, our remote
backup system sends your encrypted file data over the Internet
to a server file storage system safely off-site.
This usually happens at night while your business is closed
and nobody is using the computers. It's completely automated;
in fact, you may forget it's working every night.
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| Q:
How Secure Are Remote Backups? |
| Very.
All files are encrypted using Blowfish or DES encryption which
is selected by the user with their own personal encryption
code which is only known by the user of the system. Blowfish
encryption has never been broken by a hacker. DES is used
by the federal banking system. |
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Q: What is encryption? |
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Encryption
is basically a mathematical formula that scrambles a data
file. And the only way to unscramble it is with the encryption
key, which only you will have.
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| Q:
Will you have access to my data? |
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No.
Your data will be completely encrypted. Only you will have
access to your data.
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| Q:
What if we already have a tape backup system? |
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Using
a tape backup system and a remote backup system offers the
best of both worlds. Critical files, like billing, customer
contact files and databases can be kept on the remote backup
system while the tape system can be used to create a full
backup of the entire system once or twice a month. The tapes
and drive will last longer and require less maintenance.
The remote backup system can provide a quick and easy way
to retrieve critical files and databases without the hassle
of searching through tapes.
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| Q:
What if we already have a Zip drive? |
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Using
Zip drives or other removable disk media for backup of your
critical files is not reliable. A remote backup service
is completely automated and has the required file redundancy
to protect important data.
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| Q:
How long will a remote backup take? |
| Offices
with high-speed internet connections should find this service
comparable with tape drives. The initial backup can take several
nights to complete, we recommend running the initial backup
over the weekend. Incremental backups take about one hour
to complete each night. |
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